What is protocol – information about protocol

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The original word for protocol is the Greek word prōtokollon, which refers to the first sheet of a papyrus roll. It consisted of a flyleaf that was glued to the outside of a manuscript’s case and provided a description of its contents. In other words, prōtokollon was connecting all the different parts into a whole. Protocol is a major vehicle to increase trust in relationships. By bringing the ‘right’ people together at the ‘right’ moment and in the ‘right’ way, understanding and trust is created.

Another definition of protocol is the set of rules and regulations of diplomatic and social discourse between officials, as internationally aligned at the Congress of Vienna (1815) and the Vienna Convention on Diplomatic Relations (1961). The aim of protocol, in this respect, is the creation of a respectful climate and the minimisation of conflict.

Source: Protocol to Manage Relationships Today (Amsterdam University Press, 2020)

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Respect plays an important part in protocol: it determines the status of a person. Status is formalised in the so-called precedence: the rules concerning priority, arrangement, or the creation of a concrete hierarchy of functionaries in public positions according to public interest. Countries (and international or multilateral organisations) have formalised the hierarchy of all public positions in an official order of precedence. Generally, the higher one’s political mandate or the greater one’s managerial responsibility, the higher one’s position in the order of precedence.

A second important aspect of protocol is the application in various situations, such as seating arrangements, flag protocol, the order of arrival and greeting procedures. The application of the protocol is determined by the rank of the person: the more senior the person, the more personal attention will be given by the host upon arrival, at the table and so on. These are all meant to show respect for the status of the organisation the person represents.

François Brunagel explains that protocol is as old as humanity. ‘It is based on respect, for humanity and for those who represent humanity: the authorities.’ Kings, emperors and presidents use protocol to create distance, he explains. ‘At the old French court, only a few were allowed inside. And of those, only a few were allowed inside the bedroom of The King or Queen.’ François sees the same principles in protocol still in use today. ‘Distance is created to ensure respect. Meeting The King should not be the same as meeting someone in the street.’

The former Head of Protocol of the European Parliament, François Brunagel, in our book Protocol to Manage Relationships Today (Amsterdam University Press, 2020)

‘Protocol is a great tool to manage this exclusive personal attention.’

Dutch Fashion and lifestyle expert Maik de Boerin the book Protocol to Manage Relationships Today (Amsterdam University Press 2020)

ETIQUETTE AND MANNERS

Protocol is not the same as etiquette or manners. Etiquette is a set of suggested rules for polite behaviour. It can vary depending on context or change when society changes. For example, what is correct etiquette in one country may not be in another country. Etiquette also adapts to the development of new norms and values in society and thus changes over time.

Manners are the guidelines for pleasant interaction. The core principles are to respect others, be kind, be generous and not unknowingly embarrass anyone. Using etiquette can help someone to be well mannered, although sometimes the rules have to be broken in order to be well-mannered.

Source: Protocol to Manage Relationships Today (Amsterdam University Press, 2020)

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